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Course Title | CRN | Course Number | Cost | Open Seats | Class Time and Location | Description | Term | Subject | Instructor | Start Date | Start Time | End Date | End Time | Campus | Days | Instruction Method |
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Course Title | CRN | Course Number | Cost | Open Seats | Class Time and Location | Description | Term | Subject | Instructor | Start Date | Start Time | End Date | End Time | Campus | Days | Instruction Method | ||
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Managing Customer Service | Details | 30604 | MGT818 | $159.00 | 20 | Campus: Online ED2GO Dates: 7/17/2024 - 9/6/2024 Times: TBA - TBA Days: TBA |
Learn customer service management techniques to develop the top performance from your team. Topics to be covered include key customer service concepts, successful marketing for customers, understanding consumer expectations, quality measurements, hiring quality team members, solving communication problems, handling customer complaints, reviving troubled customer service programs, training techniques, and using call centers, emails and the internet. For details, go to ed2go.com/ccbconline/. | 202570 | MGT | Staff | 07/17/2024 | 09/06/2024 | Online | O | Online |